CDD

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  • There is a growing and much needed debate (link is external) on the role that algorithms and machine-driven decision making play in our lives. The use of “Black Box (link is external)” assessments of individuals to determine what kind of financial product to offer is raising (link is external) legitimate concerns about discrimination and unfair practices. Why are some people targeted for a high-cost payday or higher interest credit card, for example, while others receive better terms and conditions? The answer to such questions can be found inside the “Black Box,” in which there are very clear objectives from businesses designed to effectively use all the new power they now have due to the merging of “Big Data” technologies with our always-connected (and data-generating) online way of life. Corporations have armed themselves with the latest tools to harvest and analyze the ever-growing flow of information available. Through (link is external) “Data Management Platforms,” alliances (link is external) with giant data brokers, and through effective use of the powerful digital (link is external) marketing apparatus created by Google, (link is external) Facebook (link is external) and many others, financial, retail, grocery, health, education and nearly every other sector can make decisions about an individual in lightening speed. Companies can now reach us with offers in milliseconds, regardless (link is external) of whether we are using a mobile phone, personal computer or other connected devices. Over the next few months, we will explore the business models driving the “Black Box.” But today we will examine one crucial element that enables companies to so easily take advantage of our information to assess and influence our behavior. So-called programmatic (link is external) advertising is a data-driven system that allows companies to “buy and sell” individuals in real time when they are online or using their mobile device. In today’s digital marketplace, our “profiles”—the information gleaned about who we are and what we do—is traded as a commodity. Pioneered in the U.S. by Yahoo, Google (link is external), Rubicon Project (link is external), Appnexus (link is external) and others, this little known system is quickly dominating how online marketing and advertising operates throughout the world (link is external). Programmatic advertising relies on superfast computers that keep tabs on where we are online, so we can either be sold to the highest or special-interest bidder or labeled as someone not worth targeting at all (in ad terms, these people are classified as “waste (link is external)”). Regulators in the U.S. and EU (link is external) have not done a good job addressing the privacy and consumer-protection concerns raised by programmatic marketing. It’s a key area in which CDD has played a role advocating for a more responsible regulatory approach. But for now, we want to highlight some of the features of programmatic marketing by excerpting from the new “Adgorithms” (link is external) IPO (which just went public in the UK). We think the excerpts provide an opportunity for the public to peer inside an important part of the “Black Box” machine that is increasingly dominating our lives. Take a look and we will return soon with a discussion. For more information on programmatic advertising, see adexchanger.com (link is external) and exchangewire.com (link is external). Excerpt: Business Overview The Company's software, Albert, is a proprietary artificial intelligence based programmatic platform, which plans, identifies, prices and delivers relevant advertisements in multiple fields of online advertising. Using complex algorithms, historical data and artificial intelligence, Albert seeks to predict user intent and deliver advertisements that are likely to engage that particular user and result in higher engagement for the brand. It analyses the available advertising opportunities on the advertising exchanges, decides which one of them is most relevant and ultimately determines the right price to pay for a specific impression. The advert is then displayed on the screen of the user. This whole process occurs in under a second. Self-learning The accuracy of Albert improves with every online advertisement it delivers, as it incorporates new data whilst continuing to learn from previous data. This ability of Albert enables it to adapt to changes in the marketplace in order to capitalize on opportunities and to minimize purchasing of non-effective inventory, including fraudulent advertising activity. Understanding of consumer behavior patterns Albert has powerful and actionable insights into consumer behavioral patterns and web properties that it can leverage, such that the Directors believe it is able to target the most relevant audience for a particular advertising campaign more effectively, and achieve KPIs set by brands quicker and more cost effectively, than its peers. Adgorithms offers clients targeted online advertising via demographic, geographic location, time of day and behavioral characteristics. Direct Adgorithms works directly with companies who wish to advertise their goods and services, and also with media agencies working on their behalf to optimize advertising campaigns. At the outset of an engagement, the Company is supplied with creative materials, such as a banner or video advertisement, a pre-defined KPI to launch an advertising campaign and an advertising budget. Examples of KPIs include a number of user click-through on a banner or a user watching a video advertisement for a specified period of time. The creative materials and KPIs are inputted into and processed by Albert, following which it bids for impressions in real time based on observed or predicted user intent. Albert will then optimize the performance of the campaign until the KPI is reached. Albert does this by using its own data and also proprietary data that its clients provide (including data in relation to which users have the highest value to the client), contributing to the feedback loop. By using Albert to determine the right price to pay for a particular impression, the Company has a proven ability to maximize ROI from a client's advertising budget and reduce customer CPA. The automation of the campaign management by Albert also minimises the need for human intervention, creating efficiencies and reducing labour costs for the advertiser, and particularly for media agencies (which often manage many campaigns concurrently). ALBERT The Company's technology solution enables online advertisers to efficiently and effectively engage and convert customers. Its solution is comprised of the Adgorithms software, called Albert, data assets, the feedback loop and access to display, video, mobile and social advertising inventory through the online advertising exchanges. Overview On a daily basis, the Company is presented with billions of opportunities to deliver an advertisement to users when advertising impressions become available through the various advertising exchanges. For each impression that becomes available, the Company has realtime software systems that recommend an advertiser's specific creatives (e.g. banners or videos) based on a prediction of the likelihood of a user engaging with an advertisement. Albert is designed to determine the most appropriate advertisement to show to the user and determines what price to pay for the advertising impression. The core of the Company's solution involves: · determining a user's engagement with display advertisements, which is a relatively rare event that requires a large sample size of relevant data to accurately predict; · obtaining a large sample size of relevant data, which is difficult, in particular where the most relevant data points are also the most sparse e.g. very recent data on specific product interest; and · building powerful, scalable and flexible systems that operate both accurately and quickly, between the time a user navigates to a page and an advertisement is delivered. Albert is designed to continuously download data from advertising exchanges, analysing and storing it in its internal database. It then re-calibrates its prediction models so that the prediction and bidding are constantly up to date with new media sources available through the exchanges and with the ever-changing pricing and quality landscape of existing media. As those internal predictions are updated in Albert, they are propagated to the various exchanges so that customer's campaigns running in the exchanges can bid more aggressively for opportunities that are considered positive for that advertiser, and less aggressively or not at all for opportunities the software now considers less favourable. To achieve those performance goals, Albert acquires hundreds of gigabytes of data daily, containing information on impressions, engagements and conversions, and performs tens of thousands of updates every hour. It collects and analyses information on millions of online websites and mobile applications that are available for it to advertise in, evaluating the performance of each of the campaigns it manages in those websites and based on that generates prediction for future performance of advertising campaigns in relevant media spots. Using this feedback loop, Albert is able to choose from the tens of billions of available opportunities daily, the hundreds of millions of impressions it predicts would be optimal for its customers.
    Jeff Chester
  • Mobile has forever changed the way we live, and it’s forever changed what we expect of brands. It’s fractured the consumer journey into hundreds of real-time, intent-driven micro-moments. Each one is a critical opportunity for brands to shape our decisions and preferences. Full article available at http://bit.ly/1AKfsWF (link is external)
  • Nielsen today announced that it has completed its acquisition of Innerscope Research and has renamed its combined offering as Nielsen Consumer Neuroscience. The combined entity is thought to be the largest consumer neuroscience organization in the world. Boston-based Innerscope has been a leader in integrating multiple tools of consumer neuroscience, combining biometrics, neurometrics and psychometrics to deliver unprecedented understanding of consumer behavior. By adding Innerscope’s best-in-class biometrics and facial coding technologies plus additional expertise in eye tracking and integrating self-report to its EEG and other technologies, Nielsen Consumer Neuroscience offers one comprehensive suite of conscious and non-conscious research solutions on a global scale. The unique and unparalleled insights gained from these combined technologies will empower clients to make even more informed and strategic business decisions with greater confidence and greater return on investment. “Through this acquisition, we will deliver to clients unprecedented understanding of consumer behavior that helps brands build deeper connections and optimize product and communication performance,” said Joe Willke, President for Nielsen Consumer Neuroscience. “We are delighted to welcome Innerscope Research into the Nielsen family.” Full article available at http://bit.ly/1KQqoSG (link is external)
  • Washington, DC – Friday, May 1 – Thank you, Representative Kind, for that warm introduction, and for your leadership of the New Democrat Coalition. The Coalition’s American Prosperity Agenda recognizes the role that smart economic policy can play in sharpening the competitive edge that makes America home to the world’s finest innovators. Your commitment to advancing polices to ensure that the Internet remains open, free, and a platform for global innovation is something that we at USTR share. It is also a key impetus for many of the digital economy initiatives I will describe today. I would also like to thank Simon Rosenberg and the entire team at NDN for providing me with a platform to explain how the Obama Administration is transforming the rules of international trade to promote the digital economy. As many here today know, Simon and NDN have been early champions in encouraging the United States to play a leadership role in establishing a solid policy foundation to support the global digital economy. For this reason, I could think of no better context in which to shine a spotlight on the comprehensive package of trade rules that the United States is currently negotiating and to explain why the Obama Administration has made promoting the digital economy a key component of its trade agenda. I am speaking today about the digital economy and trade as a 21st century leadership imperative, because we stand at a cross road. The rules we have in place in the international trading system—historically championed by the U.S. I will add—have served us well, so far. They have helped enable the explosive growth of the Internet and dissemination of new technology, and have led to rapid changes that have brought us closer together, allowed us to trade across borders, and that have allowed some of the world’s greatest innovations to emanate from our shores. However, as someone who has worked at the intersection of technology and international trade for over two decades, I can speak with confidence when I say this: the trading rules that have helped us get to where we are today are no longer sufficient. They are no longer sufficient in light of the seismic changes in the way that technology is evolving. They are no longer sufficient in the face of new barriers that are being erected. Barriers that if allowed to proliferate will stand in the way of innovation and impede the ability for U.S. innovators to succeed in the digital future as they have in the digital past. One of the most important aspects of President Obama’s 21st century trade agenda is centered on the digital economy and digital trade. It is this agenda that I am glad we can talk about today. I call the rules I will describe today our “digital dozen.” Before I get to that it should be said that we are negotiating many more disciplines in our trade agreements to support the free flow of goods, services, and data across the Internet. But the dozen rules I will describe in detail today, building on other fundamentals of the agreements we are negotiating, will help ensure that the digital economy and the Internet remain as central to America’s competitiveness and prosperity in the next 20 years as they have been in the past 20. The principles we are looking at today are designed to secure not only our ability to compete in the 21st century digital economy, but also the very parameters of that economy itself. Our digital agenda is designed to address questions such as: •Will the Internet continue to remain open, accessible, and free? •Will the Internet drive growth as powerfully in the next 20 years as it did in the last 20? •Will the Internet continue to create opportunities for small businesses, deliver high-quality health care and financial services to rural areas and marginalized people, and continue to fulfill its promise to lift people out of poverty and oppression? •Or will it become fractious and balkanized, disintegrating into regional and national networks that our farmers, exporters, creators and innovators can only access for an exacting price? Full article available at http://1.usa.gov/1FoOvJY (link is external)
  • Blog

    Nielsen Launches Digital Ad Ratings in China

    Developed in Conjunction with Industry Leader Tencent; Digital Ad Ratings Brings Accountability and Accelerates Growth of Digital Advertising in One of World’s Largest Markets

    Beijing – May 28, 2015 – Nielsen (NYSE: NLSN) today announced the launch of Digital Ad Ratings (link is external) in China in collaboration with Tencent, further expanding the solution’s global footprint. Currently available in eight other markets (Australia, Brazil, Canada, France, Germany, Italy, U.K. and U.S.), Digital Ad Ratings has become the industry standard for digital campaign measurement globally. In addition to China, Nielsen will be launching the service in six more markets this year. Digital Ad Ratings, powered in China by Tencent’s more than 800-million active user accounts and Nielsen’s high-quality calibration sources, provides the unique audience, reach, frequency and gross rating points (GRPs) for a campaign’s full digital audience across computers, tablets and smartphones in a way comparable to TV. The solution will bring to the market accountability and comparability for brand marketers, advertising agencies and publishers who have been seeking measurement to better understand the true audience of their digital campaigns across devices. “The launch of Digital Ad Ratings in the Chinese market reflects Nielsen’s ability to grow and adapt services to meet the needs of clients in today’s fast-changing world,” said Yan Xuan, President of Greater China, Nielsen. “Given the explosive growth of online and mobile usage and Chinese consumers’ changing media habits, we believe the introduction of a robust, independent measurement standard for digital campaigns is essential to unlocking additional digital ad growth in China.” “As China’s leading internet giant, Tencent shoulders the responsibility and mission for creating a set of standards for China’s Internet-based advertising’s ecosystem. Due to the explosive development of the Internet and a fragmented media landscape, the current measurement system for digital and mobile advertising needs to be further improved to ensure that it is independent, reliable and accurate,” said SY Lau, Senior Executive Vice President of Tencent and President of its Online Media Group (OMG). “Nielsen has taken the initiative and leveraged its global expertise to develop Digital Ad Ratings in China, while powering the platform with Tencent’s big data.” “This is a really big milestone, it’s something that we’ve been waiting for. We all need these as advertisers. It will make our advertising much more efficient. I think it will actually change completely the way we talk with our consumers, the way we deal with data, and also just the way we target our advertising,” said Anthony Ho, Marketing Director – Media, Mondelez. Full article available at http://bit.ly/1K9yrMp (link is external)
  • Financial marketers will be spending more and more on paid digital advertising in the next five years. This exclusive report looks at the digital advertising trends that will be reshaping the banking the industry in 2015 and beyond. Ad spending on digital media by US financial institutions industry will top $7 billion in 2015, a 14.5% gain over 2014, according to a report from eMarketer (link is external). For the foreseeable future, banks and credit unions will continue to shift more and more of their budgets away from traditional- and offline channels and towards online and mobile media. Growth rates in digital advertising budgets may ease slightly as time passes, but eMarketer forecasts a healthy 11.7% compound annual growth rate between 2014 and 2019. By 2019, eMarketer estimates that the US financial industry will spend over $10 billion annually on digital advertising. Spending figures from Kantar Media show that digital advertising is white hot in the banking industry. While traditional media channels saw significant decreases from their 2013 levels, online advertising (which Kantar defines as desktop display and paid search ads) grew by 20.4%. Digital video is another bright spot, across both desktop and mobile, with financial marketers projected to spend $755 million on the format in 2015. Though the bulk of video ads by the sector will be short pre-roll formats (link is external), (link is external)the desire to tell stories and engage audiences is leading to longer videos tied to branded content sponsorships. Spend some time poking around YouTube and you’ll see what eMarketer is talking about — even credit unions are using online video to retarget visitors to their websites. Full article available at http://bit.ly/1FMA4xK (link is external)
  • Verizon Wireless’ purchase, or merger, with AOL stands out as one of the ad tech stories of 2015. This is not only for its multi-billion price-tag, but also how it symbolises the attempted re-emergence of telco operators in the digital advertising game; which is valued at $600bn per year. ExchangeWire analyses how the worlds of telecomsand ad tech are starting to collide; as well as previewing some of the conflicts this may cause, as advertisers look to take their campaigns across screens. Earlier this month, Verizon Wireless recently confirmed it is to pay $4.4bn in a ‘merger’ with AOL, meaning it will acquire the ad tech firm’s various assets, including: its dial-up internet business and premium content brands, such as Huffington Post; but, most importantly, its ad tech suite, which includes its One by AOL, Adap.tv. The telecoms operator aims to challenge Facebook and Google’s near stranglehold on the mobile advertising market. After the conclusion of the deal, which still has to be approved by regulators, AOL will become a wholly-owned subsidiary of Verizon Wireless. This will put the operator on the front foot when it comes to selling mobile advertising services in competition with established internet players, such as Facebook and Google – which are credited as tying up 75% of the entire market between themselves. In addition, it will also fend-off the dreaded ‘dumb pipe’ scenario, where mobile operators are effectively unable to monetise their networks, while online advertising companies making increasing gains on the back of them. The key opportunity being the possibility to monetise both its extensive first-party customer data, plus its control over their devices. The move comes amid great consolidation in the UK telecoms operator space – which in turn reflects the wider global telco market, as the market is largely controlled by multinational operator groups – as BT attempts to buy EE, the UK’s biggest carrier by subscriber number, plus O2 UK, a subsidiary of Spain-based Telefonica, under offer by 3-owner, Hutchison Whampoa. Full article available at http://bit.ly/1HAr8bF (link is external)
  • Advertisers, agencies and publishers serve the AdChoices icon more than 1 trillion times each month. Yet despite the icon's presence throughout the Web, fewer than one in 10 Internet users know what the small blue symbol in the shape of a sideways triangle actually means, according to the latest State of Media report by the agency Kelly Scott Madison. That icon -- the centerpiece of the industry's privacy code -- is supposed to function as an immediately recognizable symbol indicating online behavioral advertising. That is, it's supposed to inform people that advertisers are drawing on consumers' Web-surfing history in order to serve them targeted ads. Clicking on the icon also takes people to pages where they can learn more about behavioral targeting and also opt out of receiving targeted ads. KSM calls the industry's icon program a “valiant attempt” to provide transparency. Nonetheless, the results have been “disappointing,” the agency says in its report. “Consumers need to understand advertising capabilities so they aren’t fearful of the potential consequences, and advertisers need to be transparent about how and when they are using customer data,” the report states. For the report, the agency partnered with research forum ORC International, which conducts twice-weekly surveys of 1,000 online adults. The survey found that three out of four Web users (74%) aren't familiar with the AdChoices campaign at all, while only one in three (35%) of the 26% that are familiar with the you-are-being-tracked icon know what it means. The bottom line: Just 9% of Web users understand the icon, according to KSM. Full article available here: http://bit.ly/1GGdlUS (link is external)
  • The Center for Digital Democracy (CDD), in its ongoing efforts to monitor the Federal Trade Commission’s enforcement of the Children’s Online Privacy Protection Act (COPPA), has filed a motion in the U.S. District Court of the District of Columbia challenging the FTC’s refusal to release important COPPA documentation. The case involves seven “safe harbor” programs, such as KidSAFE and TRUSTe, approved by the FTC to handle website compliance with COPPA regulations. CDD originally made its request in July 2014, under the Freedom of Information Act, seeking access to annual reports filed with the FTC by safe harbor organizations, as required by COPPA. In light of the commission’s failure to respond to that request within FOIA’s statutory time limit, CDD initiated the current legal proceeding in December 2014. Two months later, the FTC finally responded to CDD’s FOIA request, releasing heavily redacted annual reports amounting to less than half of CDD’s original request.As CDD’s court filing makes clear, the FTC has been overzealous in protecting the self-interest of the private Safe Harbor programs. CDD’s predecessor, the Center for Media Education, spearheaded the movement that led to the passage of COPPA in 1998. The regulation applies primarily to commercial websites that target children under 13, limiting the collection of personal information, providing a mechanism for parental involvement, and placing obligations on companies for adequate disclosure and protection of data. More recently, CDD led a coalition of child advocates, privacy groups, and health experts that successfully pressed for a revised set of regulations that update and clarify COPPA’s basic safeguards. These new regulations, which became effective in 2013, add new protections specifically designed to address a wide range practices on social media, mobile, and other platforms. Without the diligent oversight of the FTC, however, COPPA regulations will mean little in the rapidly evolving online marketplace. As it awaits a favorable ruling from the District Court, CDD remains committed to ensuring that COPPA is fully and fairly enforced. See the filed memo attached below.
  • Blog

    YouTube shortens path to purchase

    YouTube, the Google-owned online video platform, is launching a new advertising format which will enable advertisers to buy, almost, from within ads.

    SAN BRUNO, CA: YouTube, the Google-owned online video platform, is launching a new advertising format which will enable advertisers to buy, almost, from within ads. TrueView for Shopping (link is external) links to the technology that powers Google Shopping and allows brands to showcase product details and images within video ads and includes the ability to click to purchase from a brand or retail site. "One of the things we saw was people going off YouTube and searching on Google.com for that product [seen in an ad on YouTube], and then clicking the product listing. In this case we're just reducing the friction," Lane Shackleton, YouTube's senior product manager, explained to Advertising Age (link is external). Neal Mohan, vice-president of brand advertising at Google added that "consumers go to YouTube to be entertained and to find information – there are lots of searches for products and looking for 'How To' videos". "They are truly engaged which from a marketer perspective is the perfect time to reach the consumer (link is external)," he told the Financial Times Evidence of the potential effectiveness of the new format came from home goods retailer Wayfair, which ran two campaigns targeting the same audience, one using a standard TrueView ad, the other a new shoppable TrueView ad. The latter delivered three times more revenue, reported Ben Youngs, Wayfair's media manager of TV and online video. "It feels like a huge win," he said. "Having the opportunity to lay additional information on top of our pre-rolls is huge." The development complements Google's work on a '5 (link is external)0', set to be introduced shortly in a move aimed at recovering traffic lost to Amazon. Consumers using smartphones will be buy products from a search advert without having to check out through a retailer's site, although retailers will continue to own the orders and shipping arrangements. Data sourced from YouTube, Advertising Age, Financial Times, Search Engine Watch; additional content by Warc staff. Full link to article: http://bit.ly/1FN87FX (link is external)
  • Mondelez International—the makers of Oreo cookies, Cadbury chocolate and Trident gum, among other treats—quietly started becoming an e-commerce brand with a a small test in Europe earlier this year. Now, Mondelez plans to convert all its digital media in 25 countries into shoppable ads with "buy now" buttons to drive sales through retailers like Walmart and Amazon. The goal is to double Mondelez's online revenue over the next couple of years, particularly on social media where millennials are spending a substantial amount of time. Despite the hefty, multiyear investment, consumer-packaged-goods brands like Mondelez have long struggled with e-commerce—90 percent of grocery sales are still made in stores (link is external), and some experts question how big a dent the Deerfield, Ill.-based company can make. "I doubt that anyone at Mondelez or anywhere else thinks it will be groundbreaking or an enormous new revenue strategy, but it shows they're willing to test and learn," said Forrester Research analyst Sucharita Mulpuru. "It doesn't cost much to experiment in this way, and at least they capture some data and insights that could help personalization and marketing efforts later.” Calls to action on Mondelez's video, social and display media prompt people to buy the products being advertised. The ads are geo-targeted to retailers' websites. For example, an ad served in New York might link to online grocery-shopping site Peapod (link is external), while a promo viewed in Chicago could direct potential customers to Walmart.com. In both examples, users can buy a snack and have it shipped from a nearby store. Cindy Chen, Mondelez's global head of e-commerce, acknowledged that CPGs have a hard time with e-commerce but claimed retailers like the buy button because it gives them a bit of free traffic. "The role of our 'buy now' button is really taking the traffic that we have from the brand side to the retailer," Chen said. More at: http://bit.ly/1Sfh406 (link is external)
  • Advocates Charge Google with Deceiving Parents about Content on YouTube Kids

    App for preschoolers is rife with videos that are potentially harmful to children

    Washington, DC – Tuesday, May 19 – Two leading child and consumer advocacy groups have filed an important update to their Federal Trade Commission complaint against Google’s YouTube Kids app for false and deceptive marketing. In a letter sent to the Commission today, the groups charged that Google is deceiving parents by marketing YouTube Kids as a safe place for children under five to explore when, in reality, the app is rife with videos that would not meet anyone’s definition of “family friendly.” A review by the Campaign for a Commercial-Free Childhood (CCFC) and Center for Digital Democracy (CDD) has found a significant amount of content that would be extremely disturbing and/or potentially harmful for young children to view, including: Explicit sexual language presented amidst cartoon animation Videos that model unsafe behaviors such as playing with lit matches, shooting a nail gun, juggling knives, tasting battery acid, and making a noose A profanity-laced parody of the film Casino featuring Bert and Ernie from Sesame Street Graphic adult discussions about family violence, pornography, and child suicide Jokes about pedophilia and drug use Advertising for alcohol products CDD and CCFC provided a video (link is external) to the FTC today documenting an array of inappropriate content that can found on YouTube Kids. “Federal law prevents companies from making deceptive claims that mislead consumers," said Aaron Mackey, the coalition’s attorney at Georgetown Law's Institute for Public Representation. "Google promised parents that YouTube Kids would deliver appropriate content for children, but it has failed to fulfill its promise. Parents rightfully feel deceived by YouTube Kids." Google claims that YouTube Kids was “built from the ground up with little ones in mind” and is “packed full of age-appropriate videos.” The app includes a search function that is voice-enabled for easy use for preschool children. Google says it uses “a mix of automated analysis, manual sampling, and input from our users to categorize and screen out videos and topics that may make parents nervous.” Google also assures parents that they “can rest a little easier knowing that videos in the YouTube Kids app are narrowed down to content appropriate for kids.” But, as the complaint explains: Google does not, in fact, “screen out the videos that make parents nervous” and its representations of YouTube Kids as a safe, child-friendly version of YouTube are deceptive. Parents who download the app are likely to expose their children to the very content they believed they would avoid by using the preschool version of YouTube. In addition to the unfair and deceptive marketing practices we identified in our initial request for an investigation, it is clear that Google is deceiving parents about the effectiveness of their screening processes and the content on YouTube Kids. “In the rush to expand its advertising empire to preschoolers, Google has made promises about the content on YouTube Kids that it is incapable of keeping,” said Josh Golin, Associate Director of CCFC. “As a parent, I was shocked to discover that an app that Google claims is safe for young children to explore includes so much inappropriate content from the Wild West of YouTube.” Today’s letter is an update to the advocates’ April 7, 2015 FTC complaint that charged Google with engaging in unfair and deceptive practices towards children and their parents. That complaint detailed how YouTube Kids featured ads and other marketing material that took advantage of children’s developmental vulnerabilities. It also noted that the “blending of children’s programming content with advertising material on television has long been prohibited because it is unfair and deceptive to children. The fact that children are viewing the videos on a tablet or smart phone screen instead of on a television screen does not make it any less unfair and deceptive.” The complaint also called on the FTC to address the failure by Google to disclose that many makers of so-called “user-generated” videos featuring toys and candy have relationships with those product's manufacturers. “The same lack of responsibility Google displayed with advertising violations on YouTube Kids is also apparent in the content made available on the app,” observed Dale Kunkel, Professor of Communication at University of Arizona. “There is a serious risk of harm for children who might see these videos. It’s clear Google simply isn’t ready to provide genuinely appropriate media products for children.” Added Jeff Chester, executive director of CDD, “Google gets an 'F' when it comes to protecting America’s youngest kids. The failure of the most powerful and technologically advanced media company to create a safe place for America’s youngest kids requires immediate action by the FTC.” Today’s letter to the FTC is available below. The coalition’s original FTC complaint is available at http://bit.ly/1LeQHCN. The compilation of YouTube Kids video clips can be viewed at https://vimeo.com/127837914 (link is external).
  • Blog

    Don’t forget big data in TTIP and TISA

    The issues of data sovereignty and data protection have been sadly lacking in the debate on trade agreements, writes historian Svend Aage Christensen.

    It is crystal clear what corporations want in the Transatlantic trade greement (TTIP) and the other treaties being negotiated: a commitment to allow cross border data flows and data-processing across all services sectors, including financial services, without any limitations. They consider requirements to use local network infrastructure or local servers as discriminatory, with potentially adverse effects on trade. According to Michael Froman, the American chief negotiator, this is high on the agenda in the trade negotiations. It is common to talk about big data as the raw material of the new digital economy of the 21st century, and as an important factor in every industry and business function. In agriculture, for example, the farmers transfer large amounts of business and production information regarding their planting, production and harvesting practices to their service providers. All this data can be connected in business models, where the sale of seeds, plant protection, fertilizer, sensor capacity, analytical capacity and high-tech equipment may be combined with marketing of the crop and with banking, insurance and pension services. This can be used to make the farmer totally dependent and thereby further strengthen monopolistic features among the service providers. Big data floods all aspects of life. As the first big insurance company in Europe, the Italian based Generali Group is now aiming at digital control of its customers. Via an app, they are expected to send data regarding their health, fitness, lifestyle etc. to Generali, and may be awarded a cheaper premium, if they are in good shape. Predictably, some algorithm will determine that we need to pay higher health insurance premiums, if we refuse to have our bodies hooked up to cables, or if we don’t exercise daily. More at: http://www.euractiv.com/sections/infosociety/dont-forget-big-data-ttip-and-tisa-314487 (link is external)
  • Blog

    Digging into the Cross-Device Implications of the Verizon-AOL Deal

    Verizon is hooked into 1.5 billion connected devices across the world, responsible for about 70% of all Internet traffic. The next step is to match user identity across those devices.

    Verizon has access to deterministic data – and now it ostensibly owns the programmatic tech to put that data to work via AOL, which the telecom bought for $4.4 billion on Monday. This isn’t Verizon’s first stab at ad tech. Precision Market Insights (link is external), the company’s addressable advertising division, has been groping about, with various degrees of success, for a way to take advantage of Verizon’s rich user data, which includes everything from email and browsing history to phone number and physical mailing address – all of which in theory could be used to connect device IDs across mobile, desktop and TV. “Verizon obviously has a great asset here, a significant user base, and once that becomes available for media buying, it’s going to be very valuable for cross-device connectivity, assuming they can get fully integrated into AOL’s platforms,” said Michael Collins, CEO of mobile DSP Adelphic. The merger is a clear sign of Verizon’s desire to go head to head with Facebook and Google in terms of scale, a “symptom of a larger recognition in ad tech that” those platforms “are only going to grow more dominant,” said Martin Kihn, research director at Gartner. More at: http://adexchanger.com/data-exchanges/cross-device-implications-of-the-verizon-aol-deal/ (link is external)
  • Blog

    Researching the New Shopper Experience

    Exploring how shopper are more digital and emotional, while research is more implicit and virtual shopping itself is changing.

    The internet and the usage of smartphones has altered buying –shops are becoming much more experience oriented. They deliver emotions, they address certain values and develop a narrative for shoppers. New payment methods, self-service cashiers are out, while digital signage is getting more accessible. In short, there are many new questions around the shopper. We want to give an update about the recent trends and findings. Third many new research devices have appeared on the market. Many of them provide data about the implicit consumer processes like attention, emotion and behavior. Shoppers can be assessed through video cameras and smart phones. Algorithms allow for an automatic detection about their position, speed and initial emotional reactions. Eye tracking is now miniaturised and affordable and hence provides exact information about visual attention in large-scale samples. Virtual 3D technologies allow pre-testing on a much more realistic level than it used to be. Furthermore consumer technologies like wrist bands are used for assessing activity and emotions. All of these methods claim to go beyond the limitations of self-reported measurements, and to deliver extended insights especially about-hidden drivers. In the workshop, we want to give an overview of these new technologies, the potential added value and the limitations. Using our experience with successes and failures we want to give advice on the right usage and the right communication. We will also have a special section to address privacy questions coming out of these new techniques. More (link is external) at: https://www.esomar.org/events-and-awards/events/workshops.php?workshop_i... (link is external)
  • This report summarizes how the online lead generation (or “lead gen”) business works. Companies that look as if they are offering you a loan are actually (often deceptively) collecting information about you to sell your profile (a “lead”) to the highest-bidding loan company (and often to fraudulent firms, too). At the end of the report, we offer consumer tips on what you can do to protect yourself. This work is licensed under a Creative Commons Attribution 4.0 International License (link is external)
  • Project

    Private For-Profit Colleges and Online Lead Generation

    Private Universities Use Digital Marketing to Target Prospects, Including Veterans, via the Internet

    This report summarizes how companies that specialize in recruiting students to enroll at for-profit colleges use online lead generation (or “lead gen”) and other targeting tools. Websites that look like news sites or even colleges themselves are actually (often deceptively) collecting information about you to sell your profile (a “lead”) to the highest-bidding for-profit school. Many lead generators specialize in targeting veterans, because the schools will pay a higher fee to obtain access not only to federal student loan funds but also to federal veterans’ benefits, as we explain below. Many of these schools are under investigation or have even been shut down by government agencies for fraudulent practices. At the end of the report, we offer consumer tips on what you can do to protect yourself. This work is licensed under a Creative Commons Attribution 4.0 International License (link is external)
  • Data-driven tools enable marketers and financial firms to specifically target any group, from students and veterans to ethnic groups. This report examines digital targeting and marketing to Hispanics, especially younger Hispanics, due to their growing economic clout and early adoption of mobile smart phones, which enables precision targeting based on behavior, geo-location and language. Unfortunately, as the report explains, the out-sized digital footprint of young Hispanics enables some of the worst elements of the digital economy – from predatory payday lenders to debt settlement companies – to target Hispanics through online lead generator schemes. This work is licensed under a Creative Commons Attribution 4.0 International License (link is external)
  • Twitter’s recent agreement to purchase mobile retargetting company TellApart (link is external) was just the latest round in the ongoing industry consolidation.
  • So-called “native advertising” ─where advertiser-produced or –directed content is designed to blend in with online editorial information ─ is quickly becoming a dominant way American consumers receive marketing. Marketers in the U.S. spent nearly $8 billion last year on native ads (up $3 billion from 2013), which is expected to rise to $21 billion by2018.1 Native ads are where the “format and the tone match that of a publisher’s original editorial content.2 1 http://www.businessinsider.com/spending-on (link is external)‐native‐ads‐will-soar-as-publishers‐and‐ 2 “The Native-Advertising Report: Spending Trends, Format Breakdowns, and Audience Attitudes.” Mark Hoelzel, BI Intellengence. 6 Nov. 2014, personal copy.
    Jeff Chester