CDD

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  • “Marketers. Ready, aim, engage! It is easier than ever to hit the right marketing targets,” explains Equifax (link is external) about its far-reaching data capabilities that capture, analyze, and sell our information. Equifax’s admission last week about its loss of personal information on 143 million Americans—including Social Security and drivers license numbers—is also a wake-up call about the dramatic loss of our privacy in the digital era. Most people think of Equifax as one of the “Big 3” credit-reporting agencies that provide information on our credit worthiness. But Equifax also profits from compiling and selling our data profile to financial services, retail, auto, telecommunications, and other industries for online targeting. As the company itself explains, “Equifax has grown from a consumer credit company into a leading global provider of insights.” It has built a major business offering (link is external) “audience profiling, targeting and measurement tools” that reflect data practices that undermine our privacy and can threaten the interests of consumers. As it explains (link is external) in its “Equifax for Marketing? Absolutely” document, “the advent of Big Data presents nearly limitless potential to help identify the most profitable customers and prospects…. Our data-driven marketing solutions help you synthesize consumer data for a holistic, 360-degree customer view.” Equifax pulls together and “enriches data from disparate sources” so others can have an “enhanced view” of who we are and what we do. Unfortunately, that “enhanced view” means trampling on what should be our right to control who has access and can use our information. We shouldn’t be focused only on the loss of our information from a data breach—but also on how we can better address this issue at its core—by stopping the massive and stealth ways our data are being gathered and used in the first place. Just last month (link is external), Equifax further consolidated (link is external) its “data assets” to create what it calls its “Data-Driven Marketing” suite (DDM). It now provides “a single point of access to all of its data” in order to make using it more convenient for marketers. Equifax’s current business practices reflect how our personal data is traded, shared, and sold today. An array of partners (link is external) collaborate to share information on an individual or a group to be targeted. Data from different sources are gathered, analyzed to identify patterns and opportunities; we are segmented and scored, given an invisible label that describes our financial status and behavior, and that information is then fed into superfast computers that deliver pitches and offers to us via mobile phones, PCs, and connected TVs. In its “Data-driven Marketing Solutions” paper (link is external) on financial services, Equifax touts its ability to directly measure “over $15 trillion of U.S. consumer investable assets…and credit data for over 220 million consumers in the U.S.” Equifax says that it can take that data to help clients target individuals “across channels: email, display, mobile, addressable TV, social, direct mail, point-of-sale, [and] call center.” This is what’s known as “omnichannel” marketing, and involves following us wherever we go online, and, via our mobile phone and apps, into stores and other physical locations as well. For example, Equifax’s IXI (link is external) Services division enables marketers to “differentiate consumer households and neighborhoods, based on wealth, income, spending capacity, share-of-wallet and share of market.” One of its products—AudienceIntel (link is external)—“helps you understand the financial profile of your site visitors…[using] intuitive targeting segments based on our proprietary measures of households’ financial capacity, propensities, preferences, and behavior.” Among IXI’s “digital targeting segments (link is external)” are those who may need a “sub-prime credit card,” a “revolver” (someone with a high balance and will have to accrue interest charges), a “likely student loan target,” and “active debit card users.” Equifax’s IXI promises that it can help guarantee that its clients’ ads have been viewed by their “desired target audience” and whether a sale or some other response was completed—“online or offline.” Unlike Experian and Acxiom, Equifax’s IXI “receives data directly from financial institutions,” which it can segment in a more granular way, according (link is external) to trade reports. Equifax’s “TokenIntel (link is external)” provides retailers with additional insights into our lives by linking point-of-sale and online transaction data with our use of credit cards. This includes geo-location information as well. Although Equifax claims its processes are privacy friendly, the technology it uses enables it to know each consumer and “household, allowing for a clearer picture of a household’s likely value to your brand.” “Communicate with shoppers like you know them…Because You Do!” Equifax explains, urging potential clients to work with it so that “your millions of transaction data points become the foundation” of more profiling and targeting of individuals. Equifax has allied itself with other leading digital data companies that use cutting-edge ad technologies that help target us in milliseconds. They are now working (link is external) with Adobe, Lotame, Salesforce’s Krux, Neustar, MediaMath, and Acxiom’s LiveRamp (link is external), for example (as well as working with music site Pandora (link is external)). In other words, Equifax is helping other data targeting companies gain access to our information—an example of the out-of-control data system unleashed today. Because the U.S. doesn’t have any federal consumer privacy law—rules that the digital data and ad industries are violently opposed to—there’s nothing stopping them from collecting and using even more of our information. The breaches that are occurring begin the very first time a company takes our data, without any legal limits on what that company can do with such information. ---
    Jeff Chester
  • Equifax Inc., a global information solutions provider, today unveiled its next-generation Data-driven Marketing capabilities, designed to help brands conquer the challenges preventing them from realizing their data-driven marketing goals. As marketers across all industries become increasingly reliant on "big data" to help them identify the most profitable customers and prospects and create great experiences, it's clear that marketers need additional help to harness the promise of data-driven marketing. A majority -- 96% -- of marketers report their organizations are attempting to make more central use of customer data, but only 29% are seeing results, according to the IAB's "The Data-Centric Organization (link is external)" whitepaper from September, 2016. Data-driven marketing integrates and enhances the marketing services that Equifax provides. These include credit marketing, IXI Services' wealth-based marketing insights, and digital marketing. This unification enables Equifax to more holistically solve the key challenges that marketing executives face. Leveraging our track record as a trusted data steward and widely-recognized strengths in household economic data, identity and data linking, analytics and technology, Equifax helps brands: Create a single, actionable customer view across data silos and channels; Turn data into an understanding of customer needs and growth opportunities; Engage customers consistently across channels; and Measure results to continuously improve performance and marketing ROI --- For the full article, visit http://bit.ly/2wnuro8 (link is external)
  • Key control of multiple devices, including TV. ISPs have positioned themselves to expand their consumer data collection across all the devices/platforms they operate. This includes broadband connections (including streaming media), mobile devices, PCs, and also TV. Unlike Google and Facebook, the cable and telephone ISPs largely control the TV set. Comcast has enabled its NBC division to use its set-top (link is external) box data for targeting, for example. Phone and cable companies work with leading data brokers and data marketing “clouds” in order to develop granular and actionable profiles of individuals. This gives ISPs robust understanding of the actions and behaviors of consumers, including financial, health, ethnic, racial, shopping, and even politically related data—all of which is used for personalized targeted marketing. Examples include Comcast (link is external) and Verizon working with Acxiom, among others; Comcast (link is external) and Verizon working with real-time data targeting company MediaMath; Verizon and Comcast (link is external) working with Oracle’s (link is external) marketing cloud division; and Experian (link is external) providing data to Verizon/AOL and AT&T (link is external). ISPs are Identifying and targeting a single consumer across all the devices that person uses—through “cross device identification.” Verizon (which operates both AOL and Yahoo) works with Acxiom’s LiveRamp division. LiveRamp specializes in helping clients fuse together data that allows specific individuals to be identified (link is external) on all their devices, through LiveRamp’s “IdentityLink” LiveRamp matches “PII-based data—like emails, postal addresses, and phone numbers—with…cookies and device IDs….” The company maintains “consistent recognition on 98% of U.S. adults and nearly 100% of U.S. households.” Verizon’s Precision Insights Program is listed as a LiveRamp partner (“the two companies are leveraging the PrecisionID” to give advertisers the ability to run “list-matching” campaigns in mobile, and serve mobile ads to an already built CRM list). AT&T also has a connection with LiveRamp, via its alliance (link is external) for app-based data targeting with Opera Mediaworks. The list of LiveRamp’s data partners is far-reaching, suggesting that Verizon, for example, can acquire extensive data elements on individuals. AT&T has also worked with cross-device targeting specialist Tapad. (link is external) Verizon works with another cross-device company—Drawbridge (link is external)—which also has multiple data-broker partnerships. Phone and cable companies are using set-top box data to also target consumers on their other devices. For example, AT&T recently boasted, “we are now targeting that same consumer across TV and mobile.” ISPs are expanding their use of consumer geolocation data for commercial tracking and ad targeting, creating new privacy threats to neighborhoods and communities. For example, leading geo-tracking company Factual (link is external) is a partner (link is external) with Verizon’s AOL. AT&T (link is external) and Verizon (link is external) also work with geotargeter PlaceIQ. ISPs have been on a data-targeting spending spree to acquire companies that help them target across devices and applications. AT&T has partnered with ad- (and now also data-) giant WPP to own (link is external) a company that helps deliver digital TV and other interactive ads across devices. They are using “verified subscriber identities” to deliver addressable TV and mobile ads, including through apps. Verizon’s acquisition of Yahoo (including Yahoo Finance and Yahoo Mail) gave it control of over 600 million mobile monthly users. Yahoo mail has “225 million logged-in users,” for example, lending valuable scale to AOL’s (link is external) ad-platform business. “Verizon’s subscriber data coupled with Yahoo content and email addresses enables more precise ad targeting,” explained (link is external) one leading publication. ISPs are using their data clout to deliver insight-based targeting. Verizon, for example, promises that it “allows advertisers to pinpoint very specific targets by households." ---
  • Blog

    Comcast, Cox, Charter Sell Your Data to Political Groups

    NCC is owned by cable industry leaders Comcast, Cox and Spectrum, and represents virtually every other multi-channel programming distributor in the US.

    What connects cable, online and on demand viewers? NCC Digital Video. NCC’s approach to advertising reaches premium voter audiences across all screens. Only NCC has the unrivaled ability to target authenticated subscribers in a variety of ways across premium cable content and websites. And with our targeting technology, NCC can continue to target this subscriber as well as additional specific audiences throughout the web. NCC A+ Political Advertising gathers first party voter data from all 50 states and offers list matching Premium in-stream video ads run across all screens to an engaged, authenticated audience Dynamic Ad Insertion (DAI) facilitates ad insertion into premium cable programming in OnDemand viewing Premium High Impact Home Page and Sign-In page take overs give maximum brand exposure and impact NCC Political Media is proud of our partnerships with the most reputable research and data sources on US voters. Access to this intelligence allows us to provide you with superior intelligence on how to effectively reach the right voters in your preferred markets, on the best cable networks and online platforms. --- For more information, visit NCCMedia.com
  • Deep Root Analytics, a leading media & audience analytics company that creates data platforms for audience targeting and ad monitoring, announced today that it has expanded the number of audiences available with D2 Media Sales to enable political, corporate & advocacy advertisers to target Dish and DIRECTV households using proprietary audience segments. Deep Root Analytics has created 35 new proprietary audience segments based on their affinity scores on political & policy issues and interest in corporate responsibility efforts. These new audiences represent an increase in the Deep Root Analytics footprint to reach Dish & DIRECTV households above their initial announcement (link is external) in 2016 and brings its overall addressable audience offering to more than 60 unique audience segments. As such, Deep Root Analytics has pre-matched these segments to D2’s advertising platform, providing addressable TV advertising to nearly 23 million DIRECTV and DISH satellite households. “In 2017, advocacy and brand advertisers are navigating a tricky and fractured media landscape. They are especially keen to identify and efficiently reach audiences based on what they value and to drive their agenda and manage their brand reputations,” noted Deep Root Analytics CEO Brent McGoldrick. “At Deep Root Analytics, we are focused on helping them make their paid media as data-driven as possible. So, we are thrilled to work with D2 Media Sales and access their best-in-class addressable TV platform to enable our clients to directly communicate with nearly 23 million DIRECTV & DISH customers.” The 35 new proprietary segments created by Deep Root Analytics and made available for addressable advertising via D2 Media Sales include: --- For more information, visit http://bit.ly/2ep1l0U (link is external)
  • Political data firms on both sides of the aisle have bolstered their addressable TV capabilities. Today, Democratic data firm TargetSmart and Republican data outfit Data Trust each announced new partnerships with TV data providers. The outcome should be even more TV spots, especially from congressional campaigns, targeted to households of key voter segments than ever before. Data Trust, the data firm that manages a national voter file for Republicans and right-leaning groups, has partnered with FourthWall Media to match FourthWall's cable viewership data to Data Trust's voter data. The result will be a feed of TV viewer data updated daily and matched against Data Trust's voting history and demographic data. It was a year ago at the Democratic National Committee's summer meeting in Minneapolis when Democratic data firm TargetSmart Communications unveiled the addressable TV and digital ad targeting capabilities it developed with data services firm Experian. Today, TargetSmart expanded its TV data offerings through a partnership with Tru Optik, which provides media consumption data for digital media and connected TV devices such as Roku, Xbox, and smart TVs. The company also has TV data deals with Rentrak and D2 Media Sales, which is a partnership between DISH and DirecTV/AT&T. "We're trying to get as many partnerships out there as possible," said Bill Russell, director of digital partnerships at TargetSmart. These sorts of voter and TV data deals are bringing the targeting capabilities of online advertising to TV ad buys, which historically have resulted in some wasted spending for political campaigns that would do better to target ads to desired voter groups rather than those less likely to support their candidates. The new approaches have grown in popularity following the 2012 election, when President Obama's re-election campaign famously employed innovative data-crunching methods for buying TV ads aimed at voters through programming rarely purchased by political advertisers. By partnering with more and more TV data and media firms, political data companies are bringing what was once accessible only to large statewide or national campaigns to smaller, down-ballot candidates. Through such relationships, political advertisers can reach pre-defined voter segments, such as likely Democratic or Republican voters, or custom groups of voters. --- For the full article, visit http://bit.ly/2wDaz4s (link is external)
  • Reports

    Health Wearable Devices Pose New Consumer and Privacy Risks

    Lack of Regulation Fostering Unchecked Use of Personal Health Data. Debate over Future of Health Care System Must Address Need for Safeguards.

    Personal health wearable devices that consumers are using to monitor their heart rates, sleep patterns, calories, and even stress levels raise new privacy and security risks, according to a report released today by researchers at American University and the Center for Digital Democracy. Watches, fitness bands, and so-called “smart” clothing, linked to apps and mobile devices, are part of a growing “connected-health” system in the U.S., promising to provide people with more efficient ways to manage their own health. But while consumers may think that federal laws will protect their personal health information collected by wearables, the report found that the weak and fragmented health-privacy regulatory system fails to provide adequate safeguards. The report, Health Wearable Devices in the Big Data Era: Ensuring Privacy, Security, and Consumer Protection, provides an overview and analysis of the major features, key players, and trends that are shaping the new consumer-wearable and connected-health marketplace.“Many of these devices are already being integrated into a growing Big Data digital-health and marketing ecosystem, which is focused on gathering and monetizing personal and health data in order to influence consumer behavior,” the report explains. As the use of these devices becomes more widespread, and as their functionalities become increasingly sophisticated, “the extent and nature of data collection will be unprecedented.”The report documents a number of current digital-health marketing practices that threaten the privacy of consumer health information, including “condition targeting,” “look-alike modeling,” predictive analytics, “scoring,” and the real-time buying and selling of individual consumers. The technology of wearable devices makes them particularly powerful tools for data collection and digital marketing. For example, smartphones and other mobile devices already provide access to users’ location information, enabling marketers to target individuals wherever they are, based on analyses of “visitation patterns” and a host of other behavioral and demographic data.The report also explains how an emerging set of techniques and Big-Data practices are being developed to harness the unique capabilities of wearables—such as biosensors that track bodily functions, and “haptic technology” that enables users to “feel” actual body sensations. Pharmaceutical companies are poised to be among the major beneficiaries of wearable marketing.The report offers suggestions for how government, industry, philanthropy, nonprofit organizations, and academic institutions can work together to develop a comprehensive approach to health privacy and consumer protection in the era of Big Data and the Internet of Things. These include:Clear, enforceable standards for both the collection and use of information;Formal processes for assessing the benefits and risks of data use; andStronger regulation of direct-to-consumer marketing by pharmaceutical companies.“The connected-health system is still in an early, fluid stage of development,” explained Kathryn C. Montgomery, PhD, professor at American University and a co-author of the report. “There is an urgent need to build meaningful, effective, and enforceable safeguards into its foundation.”Such efforts “will require moving beyond the traditional focus on protecting individual privacy, and extending safeguards to cover a range of broader societal goals, such as ensuring fairness, preventing discrimination, and promoting equity,” the report says.“In the wake of the recent election, the United States is on the eve of a major public debate over the future of its health-care system,” the report notes. “The potential of personal digital devices to reduce health-care spending will likely play an important role,” as lawmakers deliberate the fate of the Affordable Care Act. However, unless there are adequate regulatory safeguards in place, “consumers and patients could face serious risks to their privacy and security, and also be subjected to discrimination and other harms.”“Americans now face a growing loss of their most sensitive information, as their health data are collected and analyzed on a continuous basis, combined with information about their finances, ethnicity, location, and online and off-line behaviors,” said Jeff Chester, Executive Director of the Center for Digital Democracy, and another co-author of the report. “Policy makers must act decisively to protect consumers in today’s Big Data era.”The Robert Wood Johnson Foundation provided funding for the report.The three authors of the report —Kathryn Montgomery, Jeff Chester, and Katharina Kopp—have played a leading role on digital privacy issues, and were responsible for the campaign during the 1990s that led to enactment by Congress of the Children’s Online Privacy Protection Act (COPPA).---Full report attached.
    Kathryn Montgomery, Jeff Chester, Katharina Kopp
  • Blog

    New Report: Health Wearable Devices Pose New Consumer and Privacy Risks

    Lack of Regulation Fostering Unchecked Use of Personal Health Data. Debate over Future of Health Care System Must Address Need for Safeguards.

    Personal health wearable devices that consumers are using to monitor their heart rates, sleep patterns, calories, and even stress levels raise new privacy and security risks, according to a report released today by researchers at American University and the Center for Digital Democracy. Watches, fitness bands, and so-called “smart” clothing, linked to apps and mobile devices, are part of a growing “connected-health” system in the U.S., promising to provide people with more efficient ways to manage their own health. But while consumers may think that federal laws will protect their personal health information collected by wearables, the report found that the weak and fragmented health-privacy regulatory system fails to provide adequate safeguards. The report, Health Wearable Devices in the Big Data Era: Ensuring Privacy, Security, and Consumer Protection, provides an overview and analysis of the major features, key players, and trends that are shaping the new consumer-wearable and connected-health marketplace.“Many of these devices are already being integrated into a growing Big Data digital-health and marketing ecosystem, which is focused on gathering and monetizing personal and health data in order to influence consumer behavior,” the report explains. As the use of these devices becomes more widespread, and as their functionalities become increasingly sophisticated, “the extent and nature of data collection will be unprecedented.”The report documents a number of current digital-health marketing practices that threaten the privacy of consumer health information, including “condition targeting,” “look-alike modeling,” predictive analytics, “scoring,” and the real-time buying and selling of individual consumers. The technology of wearable devices makes them particularly powerful tools for data collection and digital marketing. For example, smartphones and other mobile devices already provide access to users’ location information, enabling marketers to target individuals wherever they are, based on analyses of “visitation patterns” and a host of other behavioral and demographic data.The report also explains how an emerging set of techniques and Big-Data practices are being developed to harness the unique capabilities of wearables—such as biosensors that track bodily functions, and “haptic technology” that enables users to “feel” actual body sensations. Pharmaceutical companies are poised to be among the major beneficiaries of wearable marketing.The report offers suggestions for how government, industry, philanthropy, nonprofit organizations, and academic institutions can work together to develop a comprehensive approach to health privacy and consumer protection in the era of Big Data and the Internet of Things. These include:Clear, enforceable standards for both the collection and use of information;Formal processes for assessing the benefits and risks of data use; andStronger regulation of direct-to-consumer marketing by pharmaceutical companies.“The connected-health system is still in an early, fluid stage of development,” explained Kathryn C. Montgomery, PhD, professor at American University and a co-author of the report. “There is an urgent need to build meaningful, effective, and enforceable safeguards into its foundation.”Such efforts “will require moving beyond the traditional focus on protecting individual privacy, and extending safeguards to cover a range of broader societal goals, such as ensuring fairness, preventing discrimination, and promoting equity,” the report says.“In the wake of the recent election, the United States is on the eve of a major public debate over the future of its health-care system,” the report notes. “The potential of personal digital devices to reduce health-care spending will likely play an important role,” as lawmakers deliberate the fate of the Affordable Care Act. However, unless there are adequate regulatory safeguards in place, “consumers and patients could face serious risks to their privacy and security, and also be subjected to discrimination and other harms.”“Americans now face a growing loss of their most sensitive information, as their health data are collected and analyzed on a continuous basis, combined with information about their finances, ethnicity, location, and online and off-line behaviors,” said Jeff Chester, Executive Director of the Center for Digital Democracy, and another co-author of the report. “Policy makers must act decisively to protect consumers in today’s Big Data era.”The Robert Wood Johnson Foundation provided funding for the report.The three authors of the report —Kathryn Montgomery, Jeff Chester, and Katharina Kopp—have played a leading role on digital privacy issues, and were responsible for the campaign during the 1990s that led to enactment by Congress of the Children’s Online Privacy Protection Act (COPPA).---Full report attached.
  • FourthWall Media and Data Trust announced a partnership that will create a unique feed utilizing Data Trust’s comprehensive data warehouse. Data Trust will connect FourthWall’s census-level television viewership data to its GOP dataset of over 190 million American voters from all 50 states. The integrated solution will help allied analytics companies build media and television-centric targeting solutions for their customers. “Data Trust is committed to compiling and providing access to the foundational data right-of-center political and advocacy organizations need to persuade voters and win this November,” said John DeStefano, president of Data Trust. “Combining FourthWall’s television viewership data with the historical data only Data Trust offers will help our customers access more complete datasets than anyone else.” Data Trust will use FourthWall’s anonymous household matching tool to sync with Data Trust’s voter file and create a unique feed of viewership information updated daily. Data Trust’s depth allows clients to append other information to those matched households, such as demographics, voting history and the like. As analytics firms and media buyers become more sophisticated, the ability to look at the TV viewing behavior of certain groups, such as first time Hispanic voters, becomes more and more valuable in the battle for votes and persuasion. --- For the full article, visit http://bit.ly/2wDaz4s (link is external)
  • FameBit is an online marketplace that connects YouTubers with brands that are interested in advertising their products and services. This provides creators an opportunity to earn money with their content by partnering with brands that are relevant to their audience. Learn about Famebit, the Self-Service Influencer Marketing Platform. For more information, visit https://famebit.com/brands (link is external)
  • The new report by Cracked Labs titled "Corporate Surveillance in Everyday Life" with contributions by CDD's Katharina Kopp, provides a powerful overview of the commercial surveillance infastructure, key players and trends. The report is available as a ten-part overview online (link is external) and as a free, detailed 93-page PDF (link is external).
  • Chart: Here’s How 5 Tech Giants Make Their Billions Courtesy of: Visual Capitalist (link is external) For the full article visit, http://www.visualcapitalist.com/chart-5-tech-giants-make-billions/ (link is external)
  • President Trump has killed the first real protections for commercial privacy that Americans have online. Phone and cable giants, allied with the GOP Congressional majority, have just voted to overturn the historic consumer-data safeguards adopted last year by the Federal Communications Commission (FCC). AT&T, Comcast, Verizon—the country’s dominant providers of high speed broadband—along with industry and Congressional GOP allies, intensely opposed the new FCC rule. Why? Merely because it gives Americans some say in whether their sensitive information, such as web browsing activity and geo-location, can be used for digital marketing purposes. That’s right. The new FCC safeguard that was tossed into the legislative waste bin merely says that ISPs must first ask for permission before they can take this personal data in order to target us. Such an “opt-in” approach, requiring prior informed consent, is heretical to digital marketers, whose profits depend on using all of our information without ever really having to ask to do so. Until the FCC stepped in, it was the Federal Trade Commission (FTC) that served as the primary federal agency handling Internet privacy. But unlike the FCC, which can readily issue regulations to protect the public, the FTC is constrained from doing so. More than three decades ago, the advertising industry successfully lobbied Congress to curb that agency’s rulemaking authority (during a fight over another media issue—whether there should be limits on children’s advertising). Primarily, the FTC can only punish companies that engage in “unfair” or “deceptive” acts—such as lying to customers about how they use or protect our information. But if a company writes a privacy policy that basically provides them with unlimited access to all our data—which is what they do—the FTC is basically powerless to do anything at all. Which is why the phone and cable giants—along with Google and Facebook—prefer the FTC. It provides the illusion of having actual oversight and limits, when really nothing much is possible. Under the FTC’s watch, Americans have just experienced an unprecedented loss of their privacy. In the last few years, for example, digital marketers have aggressively pushed the boundaries of what information they gather from us and how it can be used. Our offline and online data is now routinely merged, generating “profiles” that connect our street address to the “cookies” and other online identifiers provided by our digital devices. Our precise geo-location is also regularly captured by mobile phones and “apps” that stealthily send our whereabouts to online companies and retail stores. Massive one-stop data broker “clouds” have emerged that provide reams of information, including about our finances, health, political interests, ethnicity—sold to marketers large and small. Our data “profiles”—digital dossiers—have become invaluable corporate assets that are bought and sold in milliseconds by powerful computers scattered across the globe, our identities traded for profit, as if they are just another commodity. Ongoing advances in how data are analyzed and used—so called “Big Data”—is ushering in even more ways companies can more precisely determine who we are, what we do, where we go, and how we should be treated. The leading phone and cable broadband ISPs have made major investments in tapping into the latest “Big Data” techniques. For example, Verizon recently introduced “Smartplay,” which helps deliver “smarter advertising” by creating what it calls “individual viewer personas that capture viewing history, account profile details and other valuable data….” Comcast Labs employs “Big Data research teams” that have expertise in “machine learning algorithms, forecasting models, intelligent image and video search, automated scene analysis, voice biometrics, recommender systems, personalization, and deep metadata.” AT&T is relying on its “Consumer Insights Platform” team to turn “big data into big insights….” ISPs also partner with leading data providers, such as Acxiom and Oracle, to enhance the robust details they already have about their broadband and video service subscribers. The big ISPs have also been on a shopping spree, acquiring companies that further their digital data advertising clout. Verizon acquired AOL and is now in the process of buying Yahoo; AT&T bought the leading satellite TV company, DirecTV, in part because of its digital ad capabilities; it now wants to fold Time Warner into its empire. Comcast has swallowed up ad-tech companies such as Visible World, FreeWheel, and StickyAds (and its NBC subsidiary has also embarked on its own formidable data-driven ad initiative). It is precisely because ISPs provide us access to residential broadband or wireless networks that they have a unique window into our lives. While Google and Facebook have their own far-reaching capabilities, they are primarily ad-supported marketing companies. When we pay a (hefty) monthly subscriber fee for Internet access, we should not also be exposed to having our Internet provider capture every bit of information it can, let alone tie that data together with what we do when we use our mobile and gaming devices or watch TV. The FCC’s new privacy rule builds on the agency’s network neutrality policy requiring that companies providing access to the Internet must operate in a fair and nondiscriminatory manner. Long-standing safeguards for protecting the privacy of our voice conversations over the telephone network have been brought into the 21st century—and now it’s also our broadband communications that must be respected. (Network neutrality is also under threat of elimination by the Trump FCC.) The ISPs and ad industry lobbyists disingenuously claim that having the FTC protect consumer privacy for all Internet companies, including ISPs and data giants like Google, is the most effective approach. It would be so, perhaps, if the FTC had any real clout. Many of the companies and trade groups urging that the FTC replace the FCC as a privacy regulator have lobbied against giving the trade commission actual authority to do so. They cynically know that turning over our broadband privacy to the FTC will mean business as usual—more of our offline and online data endlessly flowing into sophisticated databases that provide advertisers and other commercial entities (and perhaps government) detailed actionable blueprints of our lives. It will also mean that the only real potential privacy protection Americans have had to make their own mind up about whom to share data with and for what purpose will be lost. The ISPs, data-marketing companies, and their supporters are also fighting against the privacy rule because they know we are also on the eve of a new era—the Internet of Things—that will generate even more personal information about us. In today’s digital era, data is power. And that power should be in the hands of the people—not those that wish to financially and politically benefit by harvesting our information. --30-- President Trump has killed any hope that Americans would enjoy basic privacy protections online. By signing the bill, Mr. Trump has allied himself with the telecommunications and digital media giants who seek to profit from every detail of our lives. This is a betrayal of the American people and an insult to our democracy. All that the FCC safeguard did was to require cable and phone companies to ask for permission before they could profit from a person’s most sensitive information—including that individual’s web browsing, geo-location, financial details and data on children. President Trump helped the special interests and abandoned American families. Mr. Trump directly benefited from the absence of any federal privacy law or rule that protects having our information easily made available to commercial interests. His senior counselor Steve Bannon has been paid by and has investments in data-marketing firm Cambridge Analytica, which helped the Trump campaign. Mr. Bannon would have understood that the new federal privacy protections would enable the public to restrict the flow of commercial data going to political campaigns. We find this potential conflict of interest troubling, and it requires further scrutiny. (Kellyanne Conway was also a Cambridge Analytica consultant.) While today’s action by the president ends the FCC broadband privacy rule approved last October, we believe the public has also won something significant. For the first time, millions of Americans have been informed that they have little or no privacy on the Internet and when they use their mobile devices. Moreover, we have assembled one of the largest public-interest coalitions ever to advance consumer privacy protections. Many policymakers—on both sides of the aisle—have declared themselves as advocates for stronger protections. We will be back. But today, President Trump has given America a digital black eye before the world—a world in which most advanced nations understand that personal privacy is a fundamental democratic right. - Jeff Chester is executive director of the Center for Digital Democracy, a Washington-DC-based consumer digital rights group.
    Jeff Chester
  • CDD Executive Director, Jeff Chester speaks on Congress’ dismantling of the FCC Privacy Rule with CNN’s Jake Tapper on March 29th, 2017.Full interview available at http://www.edition.cnn.com/videos/tv/2017/03/29/internet-privacy-rules-c... (link is external).
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  • Blog

    Americans Lose Privacy Rights in Senate Vote

    Now will be exposed to ongoing commercial surveillance of their most personal information

    Americans lost a crucial right today as the GOP-controlled Senate voted to overturn the only federal protection that could have protected their privacy online. This is a key victory for lobbyists from the ISP monopolies, such as AT&T, Comcast, and Verizon. These companies have built a “Big Data" business model to track—and profit from—our every move online. Today, Americans who use personal computers, mobile phones and other online devices are the victims of continuous monitoring of their digital activities. Internet companies know where we shop, what we buy, who are friends are, how we use multiple “screens" and much more. ISPs have also acquired the power to take our data and generate powerful insights that can be used in far-reaching ways. Without the FCC rule, American ISP customers will have no real privacy protections because of current limitations placed on the Federal Trade Commission by Congress and the courts. The FCC rule would have been the first new commercial privacy protection for Americans since Congress passed the Children’s Online Privacy Protection Act (COPPA) in 1998. Under the FCC safeguard passed last October, a subscriber would first have to give consent—opt-in—before their most sensitive data (such as geo-location and web browsing activities) could be used in digital dossiers designed to deliver targeted marketing. It’s clear that the GOP Senate, the big broadband companies, and major advertisers were terrified of having to ask American consumers permission before using their information. Today’s vote should trigger the European Union to begin reviewing the so-called “Privacy Shield” agreement that allows data to flow between the EU to the U.S. Today’s decision puts our trading partners—and the U.S. companies that depend on the flow of information—at risk. We will ask our EU consumer colleagues to press the European Commission to revoke the “shield." Today’s Senate vote was also a key learning moment for Americans, who heard from Sen. Ed Markey and others concerning what is at stake as broadband companies now gain a front-row seat to gather and sell our personal information. Even if the new FCC rule is overturned by the House and signed by the President, there will be an ongoing campaign to expose the powerful data-gathering apparatus that is being assembled by the phone and cable broadband companies. Jeff Chester CDD is a consumer digital rights group based in DC.
    Jeff Chester
  • Blog

    Empowering and Protecting Youth in the Big Data Era: Issues and Perspectives from the EU and U.S.

    Sponsored by the Information Society Policy Committee, Trans Atlantic Consumer Dialogue (TACD)

    Young people are growing up in a digital world of constant connectivity – engaging 24/7 through social media, mobile devices, gaming platforms, and video streaming channels. While offering important opportunities for youth to express their creativity, explore and learn, interact with their peers, and participate in civic discourse, contemporary digital media can also pose threats to their privacy and can negatively impact their development. Children and teens spend or influence an estimated $1.2 trillion a year worldwide. Media companies, programmers, and advertisers are developing hundreds of new digital ventures designed to tap into this growing lucrative youth global market. For example, Google -- whose YouTube channel has become the largest and most popular platform for children’s entertainment – recently launched a new YouTube Kids app, targeting very young children with ad-supported content. Powered by the forces of Big Data, contemporary digital marketing relies on extensive data collection, tracking and profiling. Food companies use an array of sophisticated techniques to promote junk food and soft drinks to young people through interactive games, mobile phones, and other digital platforms. Children and teens are avid users of social media like Facebook, Instagram, Snapchat, WhatsApp, and Twitter, where marketers insert their brands into identity development, peer relationships, and social interactions. Toymakers and other companies are eagerly embracing the so-called “Internet of Things,” creating a new generation of Internet-connected toys that take advantage of Big Data capabilities. Consumer and privacy groups recently filed a series of coordinated complaints with regulators in the U.S. and the E.U over a new Internet-connected doll, My Friend Cayla, which collects children’s voice data and shares it with third parties. While there are some regulatory policies in place, in both the EU and the US, their ability to address the Big Data practices of today’s contemporary children’s digital marketplace is limited. There is an urgent need for fresh thinking about how to balance children’s fundamental rights to privacy, safety, and consumer protection, with other, important rights, including the right to participate fully in the digital public sphere. In the U.S., the 1998 Children’s Online Privacy Protection Act (COPPA) was revised in 2012 to reflect a range of contemporary data collection and digital marketing practices. In Europe, the General Data Protection Regulation (GDPR), which will come into force in May 2018, contains a number of new data safeguards for children, including a provision adapted from COPPA’s model for parental permission, raising the age requirement from 13 to 16. While individual Member States can vote to exempt themselves from this requirement, the new regulation has prompted concerns that youth will not be able to access social networking platforms and many other digital media services. The current debate over the GDPR, along with other recent EU policy developments, creates the opportunity for a broader, international conversation about what the best framework should be to ensure fair marketing and data protections for young people in today’s global media system. This special TACD event brings together consumer and privacy advocates, academics, policy makers, and industry representatives for a focused roundtable discussion to: identify the key issues raised by emerging trends in contemporary children’s digital media; assess the current state of regulatory policy in both the EU and the United States; exchange perspectives from various stakeholders; highlight opportunities for consensus building and collaboration; and begin crafting an agenda for transatlantic strategies and policies. --- AGENDA: 8:30-9:00: Coffee/breakfast 9:00-9:15: Overview of contemporary trends and emerging regulatory issues Kathryn Montgomery, Professor, School of Communication, American University 9:15-9:30: The My Friend Cayla Campaign: Case study of transnational consumer collaboration Finn Myrstad, Head of the Digital Services Section, Norwegian Consumer Council 9:30-10:30: Panel discussion: How to develop effective privacy and data protections for children and adolescents, EU and US perspectives Participants: Andrea Glorioso, Counselor for the Digital Economy, Delegation of the EU to the US David Martin, Senior Legal Officer, BEUC Katie McInnis, Policy Counsel, Consumers Union Maneesha Mithal, Associate Director, Division of Privacy and Identity Protection, Bureau of Consumer Protection, Federal Trade Commission Karuna Nain, Global Safety Public Policy Programs Manager, Facebook 10:30-11:30: Panel Discussion: What are the biggest concerns we have about the role of digital marketing in lives of children and teens and what should be done about it? Participants: Josh Golin, Executive Director, Campaign for Commercial-Free Childhood Michiel Karskens, Manager of Public Affairs,Consumentenbond Finn Myrstad, Head of the Digital Services Section, Norwegian Consumer Council Margo Wootan, Director of Nutrition Policy, Center for Science in the Public Interest 11:30-12:00: General Discussion: Next steps for collaboration and agenda building
  • Phone, Cable Giants Build Digital Data surveillance systems to better spy on consumers. 9 reasons why they are lobbying Congress to kill your new privacy rights. 1. Phone and cable companies are increasing their investment and technological capability to track, capture and analyze all of their customers data across platforms— Internet, mobile and TV. They openly discuss how by having access to more screens— including mobile and TV (both cable and streaming) they are in a better position to target consumers on behalf of advertisers. Examples of what leading companies say their cross device delivery capabilities are. Comcast: https://www.comcastplatformservices.com/industries/agencies-and- (link is external) advertisers; http://www.comcastspotlight.com/ (link is external) Verizon: http://advertising.aol.com/blog/insights-effective-cross-device-targeting; (link is external) AT&T: http://adworks.att.com/crossscreen.html; (link is external) 2. Recent and pending acquisitions are designed to further cross device data gathering and targeting footprint. Verizon/AOL: http://adage.com/article/datadriven-marketing/verizon-aol-pair- (link is external) data-core/298607/ Verizon/Yahoo: http://adage.com/article/datadriven-marketing/verizon-aol-pair- (link is external) data-core/298607/ AT&T/DirecTV: http://www.mediapost.com/publications/article/270443/att- (link is external) adworks-launches-video-programmatic-platform.html AT&T/Invidi: http://about.att.com/story/att_dish_wpp_to_acquire_invidi.html (link is external) AT&T/TimeWarner: http://www.mediapost.com/publications/article/288484/atttime-warner-merger- (link is external) opportunities-and-potenti.html Comcast/NBC: http://corporate.comcast.com/news-information/news- (link is external) feed/nbcuniversal-amplifies-integrated-advertising Comcast/Visible World: https://adexchanger.com/digital-tv/in-buying-visible- (link is external) world-comcast-exerts-more-influence-on-the-demand-side/ 3. ISPs have expanded their investment in “Big Data” practices, including for targeted advertising. Comcast: http://www.lightreading.com/cable/set-top-boxes/comcast-digs-deeper- (link is external) into-big-data-/d/d-id/729358; https://www.datameer.com/company/datameer- (link is external) blog/comcast-turns-big-data-smart-data-part-1/; https://mapr.com/company/news/comcast-develops-advanced-advertising- (link is external) platform-handle-real-time-big-data/ Verizon: http://adage.com/article/datadriven-marketing/key-verizon-data-aol- (link is external) advertisers/303186/; http://www.ibmbigdatahub.com/tag/2186; (link is external) http://www.kyvosinsights.com/webinar-webcast-how-verizon-is-solving-big-... (link is external) problems-with-interactive-bi/ AT&T: http://www.mobilemarketer.com/cms/news/carrier-networks/23093.html; (link is external) http://jobs.climber.com/jobs/Marketing-Advertising/Atlanta-GA-30301/Big-... (link is external) Client-Service-Principal/74668685 4. ISPs using their ability to identify us by location for ad targeting. Verizon: http://www.theverge.com/2016/3/30/11330812/verizon-share- (link is external) customer-location-data-with-aol-advertising; https://support.mmedia.com/hc/en- (link is external) us/articles/204610694-Advertising-Video-Tutorials; https://learn.onemobile.aol.com/hc/en-us/sections/200880704-Monetize; (link is external) http://www.adweek.com/digital/aol-inks-mobile-data-deal-to-power-more- (link is external) location-based-ads/ AT&T: http://www.adweekaudiencetargetingguide.com/#attadworks (link is external) ; http://about.att.com/story/data_patterns_gives_advertisers_new_insights.... (link is external) 5. ISPs have acquired or expanded their real-time data targeting capabilities—called programmatic. Verizon: http://advertising.aol.com/tags/programmatic; (link is external) http://www.videa.tv/2016/08/verizon-acquisition-of-yahoo-gives-telco-a- (link is external) programmatic-trifecta/ AT&T: https://adexchanger.com/digital-tv/att-opens-private-marketplace- (link is external) powered-videology-beat-black-box-tv-planning/; http://about.att.com/story/att_dish_wpp_to_acquire_invidi.html (link is external) Comcast: https://www.ampower.me/article/Mobile-Advertising/Comcast- (link is external) Strengthens-Programmatic-Video-with-StickyAds-Purchase-11-268885?page=20; https://www.comcasttechnologysolutions.com/blog/outlook-programmatic- (link is external) advertising; https://www.comcasttechnologysolutions.com/blog/outlook- (link is external) programmatic-advertising; http://www.recode.net/2014/3/1/11624088/comcast- (link is external) to-acquire-video-ad-platform-freewheel 6. ISPs position themselves to reap digital ad revenues. AT&T: AT&T wants more digital advertising. 8/15/16. http://adage.com/article/cmo- (link is external) strategy/t-chose-omnicom/305446/ Verizon: https://www.digitalcommerce360.com/2016/06/24/verizon-turns-digital- (link is external) advertising/ Comcast: http://corporate.comcast.com/news-information/news-feed/comcast-partners- (link is external) to-scale-digital-advertising-for-20-million-broadband-subscribers; https://adexchanger.com/investment/comcast-eyes-advanced-ad-targeting-q4... (link is external) video-cable-subscription-growth/ 7. ISPs expand OTT ad capabilities (streaming, “over-the-top"): Comcast: http://www.multichannel.com/news/distribution/ces-2017-comcast- (link is external) unit-boots-direct-consumer-ott-service-content-players/409976; https://www.comcasttechnologysolutions.com/news (link is external) AT&T: http://www.telecompetitor.com/att-ott-service-directv-now-to-launch-with- (link is external) 100-channels-original-content-for-35month/; https://www.ipglab.com/2016/11/29/att-plans-personalized-dynamic-ads-for- (link is external) directv-now/ Verizon: https://www.verizondigitalmedia.com/platform/translate/; (link is external) https://www.verizondigitalmedia.com/solutions/broadcast-ott-solution/ (link is external) 8. ISPs expanding personalized targeting Verizon: https://www.verizondigitalmedia.com/blog/2017/03/the-future-of-ott/; (link is external) https://www.verizondigitalmedia.com/blog/2017/01/deliver-personalized- (link is external) experiences-with-smartplay-by-verizon/ Comcast: http://corporate.comcast.com/news-information/news-feed/xfinity-tvs- (link is external) next-generation-x1-platform-the-future-of-tv; http://www.bizjournals.com/philadelphia/news/2017/01/03/comcast-acquires- (link is external) watchwith-metadata-x1-search.html AT&T: https://www.ipglab.com/2016/11/29/att-plans-personalized-dynamic-ads- (link is external) for-directv-now/; https://www.nytimes.com/2016/10/27/business/media/targeted-advertising- (link is external) time-warner-merger.html?_r=0 9. ISPs working with big data brokers, data marketing clouds that have extensive information to target consumers by race, finances, health, etc AT&T: https://www.acxiom.com/partners/att-adworks/; (link is external) http://about.att.com/mediakit/adworks (link is external) Comcast: https://www.acxiom.com/partners/comcast-media-360/; (link is external) https://www.oracle.com/marketingcloud/customers/success-stories/comcast.... (link is external) Verizon: https://www.oracle.com/marketingcloud/customers/success- (link is external) stories/verizon.html; https://liveramp.com/partner/aol/ (link is external) (axciom)
  • FinTech meets AdTech Requires Scrutiny from Regulators, Advocates. Safeguards Needed. NYIAX aims to transform ad inventory into standardized and durable securities. A blockchain-enabled media trading platform running in the cloud and powered by Nasdaq. NEW YORK, March 14, 2017 (GLOBE NEWSWIRE) -- Today, the world's first guaranteed advertising contract exchange - NYIAX (New York Interactive Advertising Exchange) - was announced. The new exchange will operate on Nasdaq's world-renowned technology and leverage the Nasdaq Financial Framework architecture. NYIAX will be the first exchange to be deployed in the cloud and also run on blockchain technology. "NYIAX is a trading platform that brings Wall Street to Madison Avenue through a Nasdaq-powered, seamless global exchange that allows publishers and advertisers to buy, sell and re-trade premium advertising inventory as guaranteed contracts," said NYIAX CEO Lou Severine. "By enabling guaranteed digital media contract trading with efficiency, transparency and ease and providing the proprietary matching engine and trading tools trades require, NYIAX helps advertisers and publishers dominate the $72 billion US digital advertising landscape they command1. Once the exchange achieves critical mass within digital, we will begin supporting TV, print, radio and out-of-home markets." NYIAX benefits media buyers by providing a transparent and trusted market to secure and re-trade premium future advertising inventory. Publishers benefit from the capabilities it provides to help them increase revenue by growing sell-through, retaining higher CPMs and reducing fees. For advertisers, the exchange delivers a new way of discovering and purchasing inventory. Through greater transparency and forecasting, advertisers are also able to secure the premium inventory they need in advance. Chief Product & Technology Officer, Richard Bush, is currently overseeing the onboarding of a select group of premium companies on the NYIAX platform. Once the pilot program is complete in late 2017, NYIAX will incorporate trading use cases, benefits and details into the training it rolls out to ensure all clients have the tools and tips needed for proficient platform use. "Trading, a vital part of other market sectors, has now come to media. With the ability to trade guaranteed media contracts, advertisers and publishers can now be efficient and rid themselves of unnecessary costs and risks," said Bush. NYIAX's exchange pushes the market forward by providing both a common taxonomy and standard interface to accelerate market growth and reduce fragmentation. The Nasdaq Matching Engine and other proven exchange data models and technologies provide the foundation on which Bush and his team created the NYIAX platform. NYIAX and Nasdaq also co-created the other modules necessary to specifically serve advertisers and publishers. "We are proud to support NYIAX on its groundbreaking new venture, and making it possible for the company to build a strong and efficient exchange that's a unique development in the adtech space," said Lars OttersgĂĄrd, Executive Vice President and Head of Market Technology, Nasdaq. "As a global leader for exchange technology, we can adapt our platform to accommodate a wide variety of market rules, asset classes and new technology innovations. NYIAX is leveraging our Nasdaq Financial Framework architecture, which draws on cutting-edge technology, including the integration of blockchain technology as our core ledger, as well as cloud-enabled trading and clearing capabilities." Read more: http://www.nasdaq.com/press-release/announcing-nyiax-the-worlds-first-advertising-contract-exchange-20170314-00269#ixzz4bPTHKEmw (link is external)
  • As marketers think about reaching their audiences at the right moment with the right message, music streaming offers a powerful channel to seamlessly activate CRM data and engage customers during high-impact moments. Today at RampUp 2017 (link is external), Spotify and LiveRamp (link is external)™, an Acxiom (link is external)® company, are partnering to enable marketers in the U.S. to activate people-based audiences on Spotify and engage them with the right message across devices. Each streaming context provides a unique opportunity to deliver a tailored message to the consumer. Advertisers can now take advantage of their own first-party data to engage their most valuable audiences on Spotify, whether they’re streaming on mobile at the gym, on desktop during their workday, in the car while commuting, or in the home on connected devices such as gaming consoles and smart TVs. Through this new partnership, brands can build segments from their CRM records and upload them directly into LiveRamp for secure and privacy-compliant delivery to Spotify. Once these audiences are available in Spotify, marketers can reach them across a 100% logged-in user base and unlock insights about their streaming habits and music tastes, ensuring the right message is delivered to known customers and prospects. Spotify’s partnership with LiveRamp™ is a powerful next step towards building out a people-based suite that makes the most of streaming intelligence for marketers. Spotify also offers a robust suite of first-party audience segments and real-time targeting solutions rooted in streaming insights, alongside a variety of industry-leading third-party data sources for targeting and measurement. As one new capability, Spotify now allows brands to create segments of users who were previously exposed to their messaging on the platform, giving marketers the ability to directly apply previously reached audiences to future campaign planning. --- For a link to the full article, visit http://bit.ly/2lLuhX1 (link is external)
  • Blog

    FCC Places Consumer Privacy at Greater Risk as it Seeks to Overturn Safeguards

    Giant ISPs, such as Verizon, expand tracking & profiling of public

    Today in the over-the-top (OTT) world, broadcasters and OTT service providers have few insights into what their viewers’ consumption habits are. Insights are key to making real-time decisions and personalizing a viewer’s experience, from content to ads and more. Imagine knowing your viewers’ preferences better than they do, anticipating their viewing interests at any given time and seamlessly providing content that intrigues and engages them. This is the future of streaming, and it’s possible thanks to Smartplay by Verizon, our 1 to 1 session management platform technology (link is external). Smartplay enables direct communication between you and your viewers. This connection captures how and what your viewers watch, and allows you to dynamically offer personalized content and targeted ad experiences (link is external) to every viewer on every screen. No one else in the industry offers this technology (link is external), but more importantly all the capabilities Smartplay enables you with: Smarter delivery Smarter insights Smarter advertising Smarter programming Smarter discovery Smarter protection So, how does Smartplay work? Smartplay begins right after the viewer presses play. It’s the pulse between the viewer and you, the broadcaster. It provides you with the knowledge of every viewer’s connected device and network conditions so that you can make real-time decisions to ensure a TV-like quality of experience (link is external) (QoE) for every viewer. Smartplay leverages insights about every viewer, their viewing habits and preferences, that allows you to understand every viewer on an individual level and how to maximize engagement and revenues. With Smartplay, it doesn’t matter whether you have hundreds or millions of viewers watching. You can treat them all individually and tailor the TV guide, effortlessly accommodating geographic restrictions and programming blackouts to select highly targeted advertisements. Now you can develop complete personas for each viewer to boost viewer engagement and the value of your ad spots. Smartplay enables you to finally answer questions like: How can I know what programming to invest in? How many ads do I place in a program? How do I best monetize my program catalog by selling to the highest ad bidder? And, you’ll be able to use Smartplay to offer viewers the supreme video streaming experience: their own personalized TV channel anytime, anywhere. By choosing Verizon Digital Media Services as your video streaming partner, you get to work with the smartest video platform and network that enables you to get intimate with your viewers so you can drive up your business. --- Watch this video to learn more about how Smartplay can help run a smarter video business: http://bit.ly/2mlwtR3 (link is external)